Regular train services cancelled till August 12, specials to continue


The Indian Railways on Thursday announced cancellation of all regular train services till August 12. These include all regular mail, express and passenger services as well as suburban trains, the Railway Board said. The decision was taken keeping in mind the increasing number of coronavirus cases in the country, news agency PTI quoted sources as saying. However, all special trains — 12 pairs running on the Rajdhani routes since May 12 and 100 pairs operating since June 1 — will continue, the board said. 

Officials said the limited special suburban services which began recently in Mumbai to ferry essential services personnel identified by the local authorities will also continue to run. 

“All tickets booked for the regular time-tabled trains for journey date from 01.07.20 to 12.08.20 also stand cancelled. Full refund will be generated,” the Railway Board order stated. Earlier, the Railways had cancelled all trains till June 30.

Railways said full refunds were generated for all the tickets booked for the regular time-tabled trains for journey dates from 01.07.2020 to 12.08.2020, as they stand cancelled now. A railway spokesperson said during the lockdown period booking of tickets was allowed till April 14, 2020 with an advance reservation period of 120 days.

“Some of the passengers had booked tickets for regular trains being run before lockdown for the journey up to 12 August, 2020 (120 days from 14 April 2020). In order to facilitate full refunds to those passengers who had booked tickets on or prior to April 14, 2020, these bookings have been cancelled,” he said.

The spokesperson also said the Railways is monitoring occupancy position of these special trains on a regular basis and whenever a decision is taken to introduce new special trains, its schedule will be notified.

IRCTC train ticket refund rules
  • Those who have booked tickets from the railway counter, can apply for refunds within six months from the date of the journey. To get the refund, a passenger needs to file TDR (Ticket Deposit Receipt) at the station. The TDR form must be submitted within next 60 days to chief claim officer or chief commercial manager refund’s office. The refund will be adjusted after verification.
  • If you have booked tickets online, the money will be automatically refunded to you source account.
  • Passenger can also cancel PRS counter tickets from the official website of IRCTC. Ticket cancellation is also allowed through 139.
  • Those who have already cancelled their tickets for journey period starting from March 21, 2020, can apply for refund of balance amount of cancellation charges that was deducted.

“For PRS counter tickets, the application for the claiming refund of balance amount of cancellation charge should be addressed to the offices of chief claim officers or chief commercial manager or refund (CCM-Refund) of concerned zonal railway head quarters through post in the prescribed format within six months of scheduled date of journey,” the ministry said.

For online tickets booked by IRCTC website or any other application, the cancellation charge that has been deducted, shall be credited to the account of the passengers from which ticket was booked. CRIS and IRCTC shall prepare a utility for providing the balance refund amount of cancellation charge. “Data of cancelled train may be updated in ICMC for enabling refund. CRIS and IRCTC may take action as per the instruction above,” the national transporter said earlier.

In March, the Indian Railways cancelled all passenger train services till further notice as per the Government of India’s order to enforce a nationwide lockdown came into effect. This cancellation of passenger trains was extended till May 3 in light of the rise in novel coronavirus cases across the country.

In May, the Indian Railways cancelled all regular trains till June 30 with the exception of special trains and Shramik Special trains. Shramik Special trains were used to ferry migrants stranded in various states to their native homes while special trains were launched by the Central government to restore the inter-state movement of passengers.

Earlier this week, the Indian Railways announced its plans to back Prime Minister Narendra Modi’s Garib Kalyan Rojgar Abhiyaan by committing to creating 8 lakh man-days by the end of October to boost employment opportunities in districts across India where migrants have returned in large numbers since the pandemic began. The Railway Board also set aside Rs 1,800 crore for this purpose and issued directions to zonal officers in this regard.

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